Kiba
Enterprise AI agent for source-cited answers, task dispatch and progress tracking.
Role
Internal AI Agent (Software)
Interaction Channels
Zalo, Teams, Telegram, Email (20+)
Main Function
Source-Cited Q&A, Task Dispatch
Urgent Alerting
Zalo Call + Post-Call Message
Office Integrations
Document Repo, Printer, Timeclock
Administration
Group-Based Web Admin Portal
Deployment & Licensing
Contact for pricing
Standalone Chat AI Agent or Bundled with Sibox & Table Top in the Workmate Suite
01 · CORE ARCHITECTURE & CAPABILITIES
AI Assistant Inside Your Chat Apps — With Group-Based Permissions
Built for banking branches, public administration centers, and multi-department enterprises requiring strict source citation and task accountability.
Source-Cited Answers & Task Tracking
- Source-Cited Q&A:Every answer to internal SOPs, policies, and regulations cites the exact source document and clause to prevent AI hallucination.
- Assign, Track & Remind Tasks:Dispatches tasks directly in chat, monitors progress, sends automatic deadline reminders, and flags overdue items.
- Group-Based Permissions & History:Access rights and conversation histories are strictly segregated by team, role, and branch group.
Operational Workflows in Daily Action
- Internal SOP & Policy Lookup:Tellers, customer service officers, and back-office staff instantly query internal procedures and product rules.
- Task Dispatch from Sibox Alerts:Automatically converts Sibox camera alerts (e.g., long queues, unattended counters) into actionable staff tasks.
- Shift & End-of-Day Manager Reports:Compiles automated shift summaries and end-of-day operational reports for branch and department managers.
20+ Chat Channels, Office Hardware & Urgent Zalo Calls
- 20+ Messaging Platforms:Operates natively on Zalo, Microsoft Teams, Telegram, Email, Web Portal, and syncs directly with Table Top desktop robots.
- Office System Connectors:Connects directly to enterprise document repositories, network printers, and employee time-attendance machines.
- Emergency Zalo Voice Call + Follow-Up Message:Places automated Zalo voice calls for urgent alerts and leaves a detailed text summary right after the call.
Centralized Governance & Flexible Licensing
- Group-Level Admin Portal:Dedicated web management portal to configure user groups, document access scopes, and approval workflows.
- Monthly / Annual Subscription:Flexible SaaS or private-cloud subscription models tailored to team size and branch count.
- Human-in-the-Loop Audit Trail:Every alert, task assignment, manager approval, and completion confirmation is logged for compliance audits.
02 · CLOSED-LOOP ECOSYSTEM ORCHESTRATION
From Alert to Action: Sibox – Kiba – Service Robot
Powered by Kiba's 6 core orchestration engines: Knowledge & Memory · Policy · Workflow · HR & Business Rules · Audit · Enterprise System Adapters.
Detects Real-Time Event
Peak-hour scenario: Sibox detects ruleCL-01(customers waiting too long at counter) and packages snapshot + clip evidence.
Notifies & Recommends Action
Kiba messages or calls the shift manager on Zalo, recommending opening a secondary counter and assigning staff to handle the queue.
Guides Guests & Alerts Desk
Table Top announces the alert at the manager's desk while the lobby Service Robot guides waiting customers to the newly opened counter.
Approves & Closes Audit Loop
Staff confirms task completion via Zalo or Table Top; Kiba records the response time and closes the incident ticket.
IN ACTION
Watch Kiba Product Demo Videos
See how Kiba supports executives throughout the workday and automates task coordination across Zalo and enterprise channels.
03 · SPECIFICATIONS & SYSTEM INTEGRATION
Kiba Technical & Functional Specifications
Detailed software parameters, integration adapters, and security governance from the Workmate specification matrix.
| Product Role | Internal Enterprise AI Agent (Software Platform) |
|---|---|
| Interaction Mode | Natural Language Chat & Automated Voice Call (via Zalo, Teams, Telegram, Email, Web, Table Top) |
| Core Capabilities | Source-Cited Internal Q&A (RAG), Task Assignment, Deadline Reminders, Shift & End-of-Day Reporting |
| Emergency Alert Mechanism | Automated Zalo Voice Call for critical events + Automatic post-call text summary message |
| Orchestration Modules | Knowledge & Memory · Policy Engine · Workflow Engine · HR & Business Rules · Audit Trail · System Adapters |
| Enterprise & Hardware Connectors | Document Repository, Network Printers, Time-Attendance Machines, Sibox Edge AI, Table Top Robot, Service Robots |
| Content & Permission Management | Group-based Web Admin Portal; role-based access control (RBAC) and isolated group chat history |
| Data & Security Compliance | Encrypted transmission, role-segregated knowledge access, full audit log of human approvals |
04 · FLEXIBLE DEPLOYMENT
Subscription & Workmate Bundle Options
Start with Kiba in your existing chat channels and scale to Table Top and Sibox at your own pace.
Branch / Department Pilot
Validate Kiba with your internal SOP documents and existing Zalo or Microsoft Teams groups.
- Ingest internal SOPs & policy documents
- Connect to Zalo / Teams / Telegram workgroups
- Measure Q&A accuracy & task response time
Monthly / Annual Subscription
Full-featured Kiba AI Agent subscription with group-based admin portal and office integrations.
- Unlimited source-cited Q&A & task tracking
- Emergency Zalo call & post-call messaging
- Printer, timeclock & document repository links
Workmate Ecosystem Bundle
Combine Sibox (Observe) + Kiba (Coordinate) + Table Top (Interact) for end-to-end branch automation.
- Closed-loop Sibox camera alert → Kiba task dispatch
- Shared account & permissions with Table Top
- Optional lobby Service Robot integration
WORKMATE ECOSYSTEM
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Category Overview
Workmate Suite
Explore how Sibox, Kiba, and Table Top coordinate across branches and offices